Rental charges are for "time out", whether you use the items or not. Prices listed are for a 72 hour period. Special rates are available for longer periods. All prices are subject to change without notice. We will go the extra mile to make your event the best it can be.
Reservations are highly recommended. Weekends "typically" book up two weeks in advance. A deposit may be required to secure the reservation and act as the security deposit for the rentals (see below). A reservation will lock in the current price of the products you have reserved. The rental balance may be due 7 days prior to delivery.
A security deposit of $100 or 25% of the rental balance (which ever is greater) may be required and can be paid by credit card online or by mailing a check. Deposits are fully refundable once the order has been checked for missing or damaged items. Please allow 2 weeks for your refund. If the cost for damaged or missing items is greater than the deposit, you will be billed for the balance.
Reservations may be canceled 45 days prior to the delivery date to receive a full reimbursment. Cancellations within two weeks of delivery will incur a cancellation fee of the full deposit. No cancellations within 48 hours of delivery or the full "rental" price will be charged. No cancellations or changes to linen orders a week prior.
We reserve the right to refuse delivery for any reason. Delivery is curbside only. If time allows we may be able to assist you moving the items to their destination and back to the trailer upon pickup as a courtesy. Our products are moved with dollies and handtrucks so we'll need a flat paved surface to roll the items on. We do not carry the items by hand. Things to consider to make delivery fast and easy:
- Clear a path for us. Many items need a clearance of 3ft (width) for us to roll them through. If gates/doorways are too narrow then that is where the items will be left. Moving cars out of the driveway and clearing side yards is very helpful.
- If your driveway is too steep then items will be left curbside. Unloading the trailer on an incline can be dangerous and sometime plain impossible. The products are too heavy to be pushing up and down steep driveways and, as mentioned above, we don't move them by hand one at a time.
- Walkways must be paved, otherwise we will not be able to roll our dollies and handtrucks over them.
- Absolutely no stairs.
- Items must be broken down and returned to where they were dropped off at by the morning of the pickup date.
Please, no stairs! Delivery times are not guaranteed due to variables such as other scheduled deliveries, traffic, etc. We advise scheduling delivery the day before the event.
Table and chairs - please wipe up any nasty spills before pickup.
Coffee urns - must be rinsed out completely of coffee grounds.
Linens - Washing is not required or recommended, but please be kind to them. Shake out all food, crumbs, confetti or whatever. Fold (sloppily is fine) and return to their containers or just put them in a pile. I don't care about red wine spills or food stains as I can get those out, but please no smoking or candle wax on my linens. It's your risk...if you burn a hole or drip wax on the cloth then you've bought it because I can no longer rent the item. Be prepared to pay $10 to $70 each...they're pricey.
Food plates - Just give them a quick rinse and return them to their racks.
Glassware - Just return them to their racks.
Flatware - Just return them to their racks.
Loss or Damage
Responsibility for equipment remains with the customer from the time of delivery to the time of pick up. Please be sure equipment is secured when not in use and protected from weather, theft and other hazards at all times. Missing and/or damaged items will be billed at replacement cost.
I agree to the above terms and conditions and accept delivery of the items listed in the attached invoice #_____